The terms and conditions related to Returns and refunds as stated hereafter are part of our Legal Terms (read our Terms and Conditions of Sales) of which they clarify certain technical aspects.

In case of any conflict of interpretation between these terms and our Terms and Conditions of Sales, the provisions of the latter shall prevail.


Within the frame of our Terms of Sales (link), Users have a legal period of 14 days from the date of receipt of the items purchased from this website to exercise their right to return them. If an item does not suit you, whatever the reason, you can either return it to us for an exchange or request a refund.

The following items are not subject to any exchange or return:
personalised items,
. made to order items,
. items damaged after delivery that has not been the subject of reserves raised by the Users

Users are advised to check while received the items purchased and to inform AYRENS in writing quoting the order reference within 48 hours from receipt, any defect or damage related to the product delivered. Photos showing the damage or the defect are welcome. Users may use the following link to send us their claim together with attached files where necessary (link contact us).

In the case of damaged goods or substantial damage of package received Users should better refuse the delivery.


Returned products must be unused, in their original condition and package including labels and tickets.

If the return is due to an error on our part or defective item, return costs are at our expense provided that the defect is genuine and that we cannot replace the goods within a reasonable period of time.

Otherwise, the return costs are the responsibility of Users. In case of exchange, we cover the cost of sending by post the new product requested in exchange.

To return goods to us please use the following procedure:

  1.     Securely package your product in the original packaging to ensure that it reaches us in good condition. We cannot be made liable for either damaged or lost goods during return transit.
  2.     Join the Return form (Download) duly signed and completed inside the package,
  3.     Cut and paste onto the package the label provided for at the back of the Return form.
  4.     Return by post using a recorded delivery method within 14 days of receipt of the items. Send the package at the address stated on the label of the Return Form.


If Users wish to obtain a refund because of a defect in the goods they will be refunded in full.

We will process the refund as soon as possible and, in any case, within 30 days of the day on which:

  • either we received proof that Users sent back the goods to AYRENS and wished to obtain a refund, or
  • we receive a return package,

and our quality officer comes to the conclusion that the return or refund request is valid.

We will refund Users to the same credit or debit card or PayPal payment used for the original purchase.