The terms and conditions related to deliveries as stated hereafter are part of our Legal Terms (read our Terms and Conditions of Sales) of which they clarify certain aspects.

In case of any conflict of interpretation between these terms and our Terms and Conditions of Sales, the provisions of the latter shall prevail.


Shipment

Except during peak periods your order will be manufactured for you within 5 working days (maximum) from the date on which your order will be accepted (4 to 8 weeks minimum for Prestige umbrellas)

Delivery

COLISSIMO / LA POSTE is responsible for the delivery of goods purchased by Users. They manage a vast network of partners able to deliver worldwide.

In order to enable these companies to deliver the parcel to the delivery address, Users are requested to provide accurate delivery address phone numbers and email address while creating their account.

Goods will be delivered against a signature of Users or a designated recipient at the address specified while placing the order. This signature may be used as proof that the parcel has been delivered. For this reason deliveries at P.O. boxes is not possible.

If the parcel cannot be delivered at the delivery address our partners may retain it and try to contact Users in order to arrange a new delivery. Any rearranged delivery may be subject to a delivery surcharge.

Based on information provided by COLISSIMO / LA POSTE delivery timescales are stated in the frame below. Depending on delivery destinations timescales may vary from 48 hours to 7 days within EU and up to 10 days outside of the EU. The time frame is only indicative. Delays on delivery do not give rights to Users to refuse delivery or to cancel order or to claim for indemnification.

Users having purchased goods will receive an email from us as soon as the package will be in the hands of COLISSIMO / LA POSTE, including a parcel number. Clicking here Track my parcel  provides access to their platform where you will be asked to key-in the parcel number stated in our email to Users.

Check your parcel and your goods on arrival before signing

In order to fully benefit from the ability to return a product either for exchange or for refund ( read Returns and Refunds policies) we kindly advise Users to carefully check the parcel received on arrival.

In the case of significantly damaged parcel and/or goods on delivery Users should better refuse the delivery. Users should then state in writing to both the employee while he requires signature and the local partner of COLISSIMO / LA POSTE. The latter should provide you with a “delivery incident” report.

Users are advised to check while received the items purchased and to report to AYRENS in writing (quoting the order reference) within 48 hours from receipt, any defect or damage related to the product delivered. Photos showing the damage or the defect are welcome. Users may use the following link to send us their claim together with attached photos where necessary Contact us.

Returns of damaged items arising from any delivery accepted by Users without reserves reported as stated above will neither be exchanged nor refunded.

Delivery charges – Free shipment

Delivery charges will vary depending on the destination Users choose to have the item(s) delivered. For delivery destinations within the EU delivery charges are subject to 20% French VAT.

Indicative delivery times quoted in the frame below are in working days. There are no deliveries at weekends.

Delivery destinations

Delivery charge (excl. V.A.T.)

Free delivery for order over xxx € (excl. V.A.T.)

Delivery times

Germany, Belgium, Netherlands, Luxemburg.

9 €

170 €

5 days

UK, Eire, Italy, Spain, Portugal, Swiss, Austria, Denmark, Hungary, Poland, Czech republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania.

12 €

170 €

7 days

Greece, Island, Finland, Norway, Sweden, Turkey, Maghreb, Canaries, Balearic, Ceuta, Melilla, Azores, Madeira, other Eastern Europe

14 €

170 €

8 days

USA, Canada, Australia, China, Japan, Hong-Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel.

26 €

170 €

9 days

Africa, Middle East, South America, other Asia, Oceania

34 €

170 €

10 days

Customer Service

If Users wish to raise questions or comments please Contact us either by email or by postmail at this address: 

AYRENS, Service Commercial, route de Champs Romain, 24470 Saint-Pardoux-La-Rivière, FRANCE.